IMPPACT OF SERVICE QUALITY ON CUSTOMERS SATISFACTION AND CUSTOMERS LOYALTY IN SOME HOTELS IN DELTA STATE.  

2015-08-19
The study was undertaken to investigate the impact of service quality on customers' satisfaction and loyalty in the hotel industry in Delta State. The specific objectives focused on were to ...

IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN SOME HOTELS IN DELTA STATE.  

2015-08-17
The study was undertaken to investigate the impact of service quality on customers' and satisfaction loyalty in the hotel industry in Delta State. The determine specific objectives focused on were ...